Confidentiality and security are core values of PISO FRANCO and, consequently, we are committed to ensuring the privacy of the user at all times and not to collect unnecessary information. Below, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

  • Who is responsible for the processing of your data.
  • For what purposes we collect the data we request from you.
  • What is the legitimacy for its treatment.
  • How long we keep it for.
  • To which recipients your data will be disclosed.
  • What your rights are.

1. Data controller

MERLOLAB, S.L.L. (hereinafter PISO FRANCO), will be responsible for the personal data provided through this website, as well as those provided by telephone, through any of our forms in paper format, those obtained as a result of the relationship you maintain with us and those derived from their browsing habits and consumption.

The data controller is located at calle Belgrado, 1, piso 3º, puerta D, 15703 Santiago de Compostela (A Coruña), and can be contacted via the e-mail address

2. Purposes

PISO FRANCO will process your personal data so that you can contact us, answer your requests for information, maintain and manage the relationship that you have with us, as well as to send you commercial communications by any means, even after the relationship with you has ended, to keep you informed of our products, services and activities.

In this sense, PISO FRANCO processes the data provided for the following purposes:

  • Fulfilment of contractual obligations.
  • Development and administrative, economic, fiscal and accounting management.
  • Manage queries and requests through the forms/chats on the website/App.
  • Manage the sending of information mailings, commercial and informative communications of products, content and / or services PISO FRANCO by electronic means, based or not on their preferences, as well as the conduct of commercial action through promotions, actions, campaigns, sweepstakes or contests.
  • Profiling of preferences and interests in relation to products and services PISO FRANCO, activity and monitoring of the brand by the person on the website/app and social networks, without this involving the adoption of automated decisions that generate effects for individuals.

3. Legitimation

The legitimation for the processing of data by PISO FRANCO are the following:

  • Consent of the person referred to in Article 6.1.a) of the European Data Protection Regulation.
  • Contract, referred to in Article 6.1.b) of the European Data Protection Regulation.
  • Legitimate interest, as referred to in Article 6(1)(f) of the European Data Protection Regulation.

4. Origin

The personal data collected comes directly from the information provided by the persons concerned.

Obligation to provide us with personal data and consequences of not doing so.

The provision of personal data requires a minimum age of 13 years, or where appropriate, have sufficient legal capacity to contract.

The personal data requested are necessary to manage your requests, register you as a user and/or provide you with the services you may contract, so if you do not provide them, we will not be able to attend to you correctly or provide you with the service you have requested.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.

In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.

5. Conservation

The personal data provided will be kept for as long as they are necessary to meet the purposes for which, in each case, they have been collected.

In this sense, the personal data will be kept once your request has been resolved by means of our form or answered by e-mail, if it has not generated a new treatment, for the duration of the contractual relationship and subsequently for the periods required to comply with legal obligations, and if you have agreed to receive commercial mailings, until you request to unsubscribe from them.

6. Recipients of your data

Your data are confidential and will not be transferred to third parties, unless there is a legal obligation or you authorise it, as well as in the case of being necessary to support the services provided by external suppliers linked to the processing indicated, such as collaborating persons/companies, insurance companies and financial institutions.

7. Rights in relation to your personal data

Any person may withdraw their consent at any time, when the same has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relations previously generated.

You may also exercise the following rights:

  • Request access to your personal data or their rectification when they are inaccurate.
  • Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Request the limitation of their processing in certain circumstances.
  • Request opposition to the processing of your data on grounds relating to your particular situation.
  • Request data portability in the cases provided for in the regulations.
  • Other rights recognised in the applicable regulations.

Where and how to request your Rights: By writing to PISO FRANCO providing documentation to prove identity (ID card or passport), indicating the reference “Personal Data”, to the following address:

Calle Belgrado, número 1, piso 3º, puerta D SANTIAGO DE COMPOSTELA 15703 (A CORUÑA).

The letter must contain the name and surname(s) of the interested party or user, the request, the address and the corresponding proof of identity.

The exercise of rights must be carried out by the user, although they may also be exercised by an authorised person as the authorised person’s legal representative. In this case, documentation must be provided to accredit this representation of the interested party.

In the event of disagreements with the company in relation to the processing of your data, you may lodge a complaint with the Data Protection Agency (

8. Security of your personal data

In order to safeguard the security of your personal data, we inform you that we have implemented the necessary technical and organisational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorised processing and/or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment, in accordance with the provisions of the applicable regulations.

9. Updating your data

In order for us to keep your personal data up to date, it is important that you inform us whenever there has been any change in them, otherwise, we are not responsible for their accuracy.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website. This Privacy Policy may be modified to adapt it to any changes that may occur on our website, as well as any legislative or jurisprudential modifications on personal data that may appear, so it must be read every time you provide us with your data through this website.